Voice ID Verification
PACU’s easy and secure way to access your accounts with just the sound of your voice.
No Security Questions or Jumping Through Hoops, Just Your Voice
Once enrolled in VoiceID, we can use your unique voiceprint to quickly and securely verify your identity when you call PACU.
Benefits of Voice ID
Easy
After enrolling, verifying your identity when calling our Member Relationship Team on future calls takes only seconds.
Secure
Your voice is one-of-a-kind, making our Voice ID Authentication a safe and reliable way to verify your identity and preventing fraudsters from impersonating you.
Fast
Sick of answering a lot of security questions when calling PACU? Our Voice ID Authentication lets you skip them and verifies your identity using only your voice.
How Does Voice ID Work?
Enroll by Calling Us
When you call our Member Relationship Team at 800.433.7228, you will automatically be enrolled in Voice ID Authentication. Enrollment only takes a few seconds and is optional. To opt out, ask your representative for alternative security options.
Get Verified
The next time you call, your voice will be verified within seconds as soon as you start speaking.
Stay Protected
If a fraudster attempts to call our representatives pretending to be you, the system will detect inconsistencies and flag the call, triggering additional security protocols.
Voice ID FAQ’s
Voice ID is a method for verifying your identity, similar to using a PIN or security verification questions. Your voice, just like your fingerprint, is unique to you. Voice ID identifies the unique characteristics of your voice and utilizes that information to verify your identity when speaking with a live representative.
Voice ID is an optional feature, and enrollment is not required.
No, you do not have to enroll in Voice ID. If you choose not to enroll in Voice ID, we will require you to follow a more lengthy security procedure to verify your identity.
Our system adapts to natural changes in your voice, like when you’re sick. It continuously learns and recognizes your unique voice characteristics. If, for any reason, we are unable to identify your voice, we can still verify your identity using alternative security procedures.
This technology has been used successfully in real-world scenarios to protect against fraud. It’s designed to recognize your unique voice, and it is highly resistant to recordings and AI-generated voices.
PACU is continually searching for new ways to protect your money and information, while scammers are always looking for ways to access your account. Being proactive by implementing additional layers of security, such as Voice ID, helps prevent unauthorized access to your account.
Yes, and all previously saved voice prints will be deleted upon unenrollment.
Want More Information about PACU’s Switch to Voice ID?
Read our latest blog about the benefits of our new voice identification system and answer any other questions you may have.
Resources
Advantage Insights Blog
Here, you’ll learn more about who we are, what we do and why it matters to you.
YouTube Channel
Watch past webinars, roundtable discussions and podcast videos, all catalogued on our channel for your convenience.
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Headquartered in Winston-Salem, North Carolina, and founded in 1949 within the aviation industry, Piedmont Advantage Credit Union (PACU) serves member-owners, who reside, work, worship, attend school or operate a business in one of the six counties it serves in North Carolina or who are employed by one of its many employer companies. These six counties are Davie, Forsyth, Guilford, Iredell, Mecklenburg and Rockingham.