Contact Us
We’re here when and how you need us, whether in person, by phone, by email or through our online contact form.
We’re Ready to Help
Need to speak one-on-one with a PACU Team member or have a quick question our Member Relationship Team can help with? We know your time is precious, so whichever way best fits your schedule, we’re here for you.
Visit Us in Person. It Makes Our Day.
Whether you prefer to schedule an appointment or walk into any of our branches, we’re always happy to see you. Face-to-face conversations are our favorite kind because that’s where real connection happens.
Stop by when it works for you or book a time that fits your schedule. Either way, we can’t wait to say hello.
Live Chat with a Real Person. No Bots Here.
You have questions, and while bots can be cute, they aren’t great at answering or solving real-life financial questions. That’s why we have a live chat with a real person.
To get started, click the blue chat bubble in the corner of your screen and fill out a quick form. No scripts or continuous looping of questions, just real help from our teammates who know their stuff and care.
- If all of our chat reps are chatting with other members, we’ll let you know, so you can use one of our other contact features to assist you sooner.
- Chiming in after hours? We’re so glad you reached out, but our live chat team clocks in from 8 a.m. to 5:30 p.m., Monday through Friday, so come back during those hours.
Connect Your Way.
Call us, email us or use our online form, whatever works best for you. You might hear a little music and a few prompts when you call, but it’s worth it. It’s real people, ready to help with real answers.
- Call us toll-free at 800.433.PACU or 800.433.7228 between 8 a.m. and 6 p.m. Monday through Friday.
- Send an email to callcenterteam@pacu.com. Please do not include confidential information such as your account or Social Security number.
- Log in to your Advantage Access online banking account or mobile app to access the secure email feature.
- Complete and submit the Contact Us form below.
Headquartered in Winston-Salem, North Carolina, and founded in 1949 within the aviation industry, Piedmont Advantage Credit Union (PACU) serves member-owners who reside, work, worship, attend school or operate a business in one of the six counties it serves in North Carolina or who are employed by one of its many employer companies. These six counties are Davie, Forsyth, Guilford, Iredell, Mecklenburg and Rockingham.