Join us in our mission to enhance the lives of our members.

The experience of "members come first."

Piedmont Advantage Credit Union offers all employees the unique opportunity to provide a different experience for our member-owners- an experience. Why? Every member of our team believes in and supports our core value of Members Come First. Every interaction, whether it’s online, in-person or on the phone. We listen and learn in order to build lasting, long-term relationships with our members.

When talking with our team members you may hear them say that the credit union is more than just a place to work, it’s a home. We think that speaks volumes not only about the work we do but also about who we are. In addition to a close-knit community culture, we offer many traditional benefits of employment.

We are seeking passionate people who truly desire to make things better for others. At Piedmont Advantage, our mission is to enhance the lives of our members, and we can only do that if you share that passion.

If you enjoy working and collaborating with your team members to enhance the lives of our members, you may be right for Piedmont Advantage. If you're looking for a challenging and rewarding position with a fast-paced credit union that hires exceptional people with outstanding personal interaction skills and a strong desire to make a difference, we would like to speak with you. We may have a position for you!

Benefits Include

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Plan with a competitive Employer Match
• Credit Union Paid Life Insurance (of two times your annual salary)
• Long & Short Term Disability Insurance
• Flexible Spending Accounts
• Health Savings Accounts (HSA)
• Paid Time Off
• 10 Holidays throughout the year
• Employee Engagement Day
• Community Volunteer Opportunities
• Business Casual Fridays


To apply for any of the following positions, please email your application, resume and salary requirements to us at pacuresumes@pacu.com.

Piedmont Advantage Credit Union is seeking an energetic Member Service Representative to work in our fast-paced Call Center in Winston-Salem, NC. The Member Service Representative will assist members and potential members with their Credit Union needs; explaining services, setting up new accounts, responding to problems, and directing members to the appropriate contacts within the Credit Union. This is a Full Time position in our inbound call center.

Essential Functions:

  • Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
  • Refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on computer system.
  • Assures that appropriate records are maintained and required reports are prepared.
  • Acts as liaison between members and various organizations and departments.
  • Performs other related duties as assigned

Education, Training, Abilities & Experience:

  • Possesses six months to two years of similar or related experience.
  • Holds a high school diploma or GED.
  • Excellent computer skills.
  • Ability to gain trust, build rapport, and motivate others
  • Provides prompt, accurate, courteous, friendly, timely and professional service to all members.
  • Maintains a professional work environment and businesslike appearance.

Piedmont Advantage Credit Union seeks to hire a self-starter who will provide direct support for our members via the branches and call center as it relates to all credit, debit, gift and prepaid card portfolios. The incumbent will be required to have or gain knowledge of all card processing to include BINs, pre-authorizations, signature, PIN, and online purchases. New cards and PINs and their renewals will be a critical function for this role. Data breaches and fraudulent transactions as well as a thorough knowledge of Regulation E as it relates to disputed EFT transactions is a must. This role will be required to work in a fast paced team environment where multi-tasking and detail orientation is invaluable.

Essential Functions & Responsibilities:

  • Proactively support staff with member related questions in order to provide quality products and services through prompt resolution which enhances the lives of our member/owners.
  • Maintain confidentiality, regulatory compliance, security, and procedural adherence in order to provide safety and soundness to operations to the credit union.
  • Pull and review all Co-Op reports for reissued cards, new cards and PINs, and fraud.
  • Process Visa cash advance fees, EFT disputes and lockbox files.
  • Review and process residual FIS adjustments as well as all debit and credit card exceptions.
  • Monitor ATM cards and inquiries, corporate cards and corresponding payments, and merchant breaches with corresponding impact on card portfolios.
  • Maintain card inventory for prepaid cards and gift cards.
  • Actively participate in procedural assessment and recommendation of changes to provide efficiency in our ongoing operation.
  • Embrace and participate in your development and career with the credit union as well as with that of your team members.
  • Perform additional/special assignments related to research, recommendation, development, revision, and/or implementation to either current or new products or services. This would include covering the duties of others who might be working on said additional/special assignments.

Knowledge, Skills and Abilities:

  • 2-5 years in a similar or related field required
  • An Associate’s degree or higher strongly preferred
  • Excellent written and verbal communication skills
  • Proficiency in the Microsoft Office suite
  • Good typing skills with attention to speed and accuracy
  • High attention to detail
  • Strong analytical abilities
  • Proofreading and auditing documents
  • High degree of professionalism and polish
  • Strong work ethic and sense of motivation

Piedmont Advantage is seeking an energetic and engaged Learning Facilitator to join our fast-paced Credit Union in Winston-Salem, NC. The Learning Facilitator will work to improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union's organizational priorities.


Essential Functions & Responsibilities:

  • Delivers learning sessions at an exceptional level using established delivery standards. Sessions may take the form of classroom delivery, blended learning delivery and support, one-on-one coaching, performance improvement analysis, group practice sessions, and pilot workshops. Leads the delivery of group and individual instruction and learning covering a large range of technical and operational hard skills, as well as soft skills facilitation including, but not limited to, new employee onboarding, cross-departmental learning, the Piedmont Advantage Credit Union Culture, the Credit Union Movement, internal technology and resources, and job specific skills.
  • Works with Learning Leader to evaluate and design curricula, learning materials and mediums, classes, and procedures. Assists the Learning Leader with updating and maintaining the credit union's learning library and electronic documents for growth and excellence, the production of "quick hit" learning, and various strategic projects.
  • Tracks learner progress through tests, observation, and feedback from supervisors to assess training effectiveness to ensure incorporation of taught skills, techniques, methodology, and philosophy into employees work behavior. Develops, and delivers reporting to demonstrate participation, progress towards learning objectives, and business impact. Develops reports for leadership that measure the effectiveness of learning initiatives implemented.
  • Promotes the importance of continued education and lifelong learning through various mediums to make learning opportunities known throughout the credit union and to increase employee development.
  • Stays abreast of the new trends and tools in employee development and makes recommendations as to how they can be useful to Piedmont Advantage Credit Union.
  • Leads the credit union's regulatory learning requirements by assigning, tracking, and reporting computer based modules to ensure all credit union personnel are in compliance with regulations.

 

Education, training, experience: 

  • College degree
  • 2-5 years of related experience
  • Excellent communication skills
  • Credit Union experience preferred

Join a Winning Team!

Piedmont Advantage Credit Union through its partnership with CUSO Financial Services, L.P. (CFS) is seeking an energetic and engaged Licensed Financial Advisor to join our fast-paced credit union to service members in Charlotte, NC and surrounding markets. Our Financial Advisors work in tandem with the credit union to provide comprehensive retirement, investment and advisory solutions to credit union members while building long lasting relationships.

When you join Piedmont Advantage Credit Union and CFS, you enjoy numerous benefits:

  • Warm leads: Partner with branch staff and enjoy warm leads, referrals, and already established credibility within your local community
  • Large opportunity: Easily tap into the credit union’s member base to find and serve new member-clients
  • No proprietary products: Recommend and sell whatever products best meet your member-clients’ needs
  • Concierge service support: Receive exceptional support from back office employees with an advisor to support staff ratio of just 5:1

Established in 1949, Piedmont Advantage Credit Union became the exclusive credit union partner for Piedmont Airlines. Since then, the Credit Union has adapted to stay current in the areas of Membership, products and Member service delivery. Today, our credit union serves almost 44,000 Members across North Carolina and beyond. We are committed to serving our world-wide Membership with engaged employees who provide financial products and services, in ways which make us easy to do business with. As we look to the future, we will continue to live by our core value, “Members Come First”, and will strive to find more ways to enhance the lives of our Member-Owners by providing quality products and caring solutions. To learn more about Piedmont Advantage Credit Union, please visit www.pacu.com.

CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable, 21-year track record of serving the investment needs of credit unions and their members. We’re ranked as one of the top broker-dealers in the industry and we work with some of the top financial institutions in the country. We invite you to join our winning team!

Desired Qualifications:

  • Licenses and Registrations: FINRA Series 7, 63/65 (or 66) and Insurance licenses (Life, Health & Long-Term Care)
  • Clean U-4 and Background
  • Two or more years of sales experience in the financial services industry, preferably in a bank or credit union
  • Customer service, communication and presentation skills
  • Certified Financial Planner designation preferred (CFP)
  • College degree preferred

Job Information: Licensed Financial Advisor Job

Representatives are employed by Piedmont Advantage Credit Union and registered through CFS (Member FINRA/SIPC). To learn more about CUSO Financial Services, L.P. visit www.cusonet.com.

Piedmont Advantage is seeking an energetic and engaged Member Experience Advisor (MEA) to join our fast-paced, state of the art, branch location off Stratford road in Winston-Salem, NC. The MEA will be responsible for conveying a sense of welcome to our member-owners and facilitate an experience where member-owners are empowered through education to make sound financial decisions. This position will require that all incumbents know our entire deposit and lending operation thoroughly in order to give the high level of service that our members deserve. Due to the nature of our business in financial services, the ability to pass a financial & criminal background screen as well as a pre-employment drug test are requirements for this position.

Essential Functions & Responsibilities:

  • Facilitate the delivery of efficient, accurate and professional service of all financial products and services that defines excellent member experience. This will include accurately processing deposit transactions, creating out of the box solutions for member loan requests and opening accounts in an accurate and timely manner. All new products and services should be accompanied by accurate and timely documentation.
  • Assist members with requests, challenges, research and follow-up on details to resolve matters to the member’s satisfaction.
  • Utilize technology to educate members and prospective members on the benefits of Credit Union membership as well as our lineup of products and services.
  • Possess the necessary sales skills and positive energy toward the accomplishment of monthly and annual branch activity, member experience and growth goals to continuously put our members first. Effective communication, especially listening skills, are required for the fulfillment of this requirement.
  • Utilize sound judgment skills to maintain a safe and secure environment in our paperless/electronic branch environment while still functioning under dual control. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.

Education, Training, Abilities & Experience:

  • Six months to two years of similar or related experience
  • A college degree
  • The ability to motivate or influence others in a material part of the job, requiring a significant level of diplomacy and trust
  • Provides prompt, accurate, courteous, friendly, timely and professional service to all members.
  • Maintain a professional work environment and business like appearance.

Piedmont Advantage Credit Union in North Carolina offers valuable banking solutions including checking accountssavings accountsmortgagesauto loansCDsIRAs and more. Bank online, with our mobile app, or visit one of our conveniently located branches in Winston-SalemEdenMooresvilleCharlotteGreensboroWilmington and Kenansville, NC.

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