A message from our President and CEO, Dion Williams, on COVID-19 concerns.
North Carolina continues to be impacted by the global spread of COVID-19 (coronavirus). I want to assure you that Piedmont Advantage Credit Union will continue operations and is here to serve your financial needs. During this rapidly evolving situation, our main priority is the health, safety, and well-being of our staff and member-owners.
Currently, our branches, member relationship team (call center), and remote channels remain open to serve you. We have a business continuity plan in place that includes pandemic planning. Our senior leadership team meets frequently to review the plan and execute initiatives as needed.
We would like to take this opportunity to remind you of the many service delivery channel options available in addition to our branch network.
- Use Advantage Access to log-in to online banking and the Advantage Access Mobile App to check balances, make payments, transfer funds, or deposit checks. If you haven't registered yet, we encourage you to create your account today.
- Our extensive shared branch nationwide network provides access to your credit union if you are traveling outside PACU’s branch network.
- Our Member Relationship Team is ready to assist you should you need to talk with a trusted staff member. We can be reached at 1-800-433-7228.
- Your credit union offers instant issue debit and credit cards if you prefer plastic as a more sanitary alternative to cash.
Rest assured that we have taken the necessary steps to serve you safely and securely. In addition to meeting your in-branch, online, and mobile banking needs, PACU is well prepared to help you without interruption in service. We have enhanced cleaning at all locations and added hand sanitizing stations to every location for the benefit of staff and members.
Should you or your family be impacted by COVID-19 and need financial support, we're here to help. Members of our team are ready to provide you financial guidance and discuss any financial arrangements you may need to help you through this difficult time.
We will continue to monitor the situation closely and evaluate additional measures to support our members and communities as needs arise. Please continue to check your emails from us and visit www.PACU.com for regular updates and to submit your questions online. For additional information about COVID-19, you should review reports from the CDC or your local health department website.
Thank you for your trust in Piedmont Advantage. Please know we are thinking of you and your families and will support you through these challenging times.