COVID-19 Update #5 from President/CEO Dion Williams
Thank you for the opportunity to serve you during these unprecedented times. Your patience, understanding, and cooperation is greatly appreciated, as changes to service delivery channels were necessary to protect the health and safety of members and employees.
As North Carolina continues its phases of reopening, this is an appropriate time to update the membership on the operational status of Piedmont Advantage Credit Union (PACU). With the health and safety of members and employees as the primary consideration, your credit union follows guidance from the CDC, North Carolina Department of Health, and local authorities in the communities we serve.
Governor Roy Cooper issued Executive Order 146 on June 24, 2020. This order (https://files.nc.gov/governor/documents/files/EO147-Phase-2-Extension.pdf) extends Phase II of the reopening and becomes effective at 5:00 pm on June 26, 2020. In terms of its application to PACU, we are implementing a new procedure in virus protection. Effective Monday, June 29, we are implementing a “masks required” policy for members, visitors, or vendors entering our facilities. Disposable masks will be provided for anyone that does not already have their own.
Our lobby access continues to be available by appointment only. Members may continue to complete transactions via drive-thru lanes or any of our automated channels. To schedule an appointment at a branch, please complete this form, or call our Member Relationship Team at 1-800-433-7228. All of our updates and other COVID related resources are located online at https://www.pacu.com/covid-19.
In closing, I would like to repeat a common refrain that we are all in this together. The opportunity to serve you is humbling and an honor. We will continue to keep you updated and in the meantime, we pray for good health, healing, safety, and unity.
Dion L. Williams
President / CEO