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Update: 5.25.22:

In observance of Memorial Day, our branches and corporate offices will be closed on Monday, May 30, 2022.

Simply Service isn't a slogan. It's the way we do business.

At Piedmont Advantage Credit Union, we strive to position all of our employees to offer extraordinary member services. Our unique culture of collaboration and continuous learning and operational improvement instills confidence for our teams to offer viable financial programs, products and services for each member's unique financial need. Every interaction, whether it’s online, in-person or over the phone, is intended to not only problem-solve quickly, but also to build lasting, long-term relationships.

When talking with our team members you may hear them say that the credit union is more than just a place to work, it’s a family. This speaks volumes about our culture as not only a place to work, but also a place to develop friendships and trusted colleagues.

We are seeking caring, highly motivated individuals, who want to simply serve.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Plan with a competitive Employer Match
• Credit Union Paid Life Insurance (of two times your annual salary)
• Long & Short Term Disability Insurance
• Flexible Spending Accounts
• Health Savings Accounts (HSA)
• Paid Time Off
• 10 Holidays throughout the year
• Employee Engagement Day
• Community Volunteer Opportunities

To apply for any of the following positions, please email your completed PACU application, resume and salary requirements to us at pacuresumes@pacu.com.

Piedmont Advantage Credit Union provides equal employment opportunities to employees and applicants for employment without regard to race, age, sex, religious or political beliefs, national origin, citizenship, marital status, veteran’s status, disability, genetic information, sexual orientation, gender identity or any other characteristic protected by law. Drug free workplace.

Piedmont Advantage Credit Union is an energetic, fast-paced company seeking to hire passionate team members who possess financial service skills. Currently, we have an opening for a Roving Member Experience Advisor, who will be responsible for accepting the challenge of creating a unique experience for every member that walks through our doors. Our Advisors come to us with experience in financial services and a passion to put the Member First. They excel in the areas of building rapport, creative problem solving, critical thinking, sound judgment and most importantly member focus. The Member Experience Advisor is comfortable learning the member’s needs and positioning the correct products and services that would enhance their lives through the relationship they have with their Credit Union.

The Roving Member Experience Advisor is a position that will require travel to branches in the central region of North Carolina.

Essential Functions & Responsibilities:

  • Facilitate the delivery of efficient, accurate and professional service of all financial products and services that defines excellent member experience. This will include accurately processing deposit transactions, creating out of the box solutions for member loan requests and opening accounts in an accurate and timely manner. All new products and services should be accompanied by accurate and timely documentation.
  • Assist members with requests, challenges, research, and follow-up on details to resolve matters to the member's satisfaction.
  • Utilize technology to educate members and prospective members on the benefits of Credit Union membership as well as out line up of products and services.
  • Possess the necessary sales skills and positive energy toward the accomplishment of monthly and annual branch activity, member experience and growth goals to continuously put our members first. Effective communication, especially listening skills, are required for the fulfillment of this requirement.
  • Utilize sound judgment skills to maintain a safe and secure environment in our paperless/electronic branch environment while still functioning under dual control. Adherence to all operational, regulatory and security requirement, directives and procedures while minimizing losses.
  • Perform other duties as assigned

Education, Training, Abilities & Experience:

  • One year to three years of similar or related experience
  • A bachelors degree or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree)
  • The ability to motivate or influence others in a material part of the job, requiring a significant level of diplomacy and trust
  • Obtaining cooperation (internally and/or externally) is an important part of the job
  • Each individual should have an empowerment to provide the highest level of service possible that puts all of our members first
  • All Member Experience Advisors will be held accountable both individually and as part of the overall team.
  • The Member Experience Advisor should be internally motivated and able to function in an independent manner as it relates to product knowledge
  • A friendly and energetic disposition is required for success.
  • Rapport building
  • Strong oral and written communication
  • Critical thinking
  • Sound judgment
  • Problem resolution
  • Team collaboration
  • Root cause analysis
  • Technology friendly
  • Community focused

 

Piedmont Advantage Credit Union is seeking an energetic Member Relationship Team Representative to work on our fast-paced Member Relationship Team in Winston-Salem, NC. The MRT Representative will assist members and potential members with their Credit Union needs; explaining services, setting up new accounts, responding to problems, and directing members to the appropriate contacts within the Credit Union. This is a Full Time position in our inbound call center.

Essential Functions:

  • Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
  • Refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on computer system.
  • Assures that appropriate records are maintained and required reports are prepared.
  • Acts as liaison between members and various organizations and departments.
  • Performs other related duties as assigned

Education, Training, Abilities & Experience:

  • Credit Union, Banking and/or Financial Services experience strongly preferred
  • Possesses six months to two years of similar or related experience.
  • Holds a high school diploma or GED.
  • Excellent computer skills.
  • Ability to gain trust, build rapport, and motivate others
  • Provides prompt, accurate, courteous, friendly, timely and professional service to all members.
  • Maintains a professional work environment and businesslike appearance

 

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to an office environment. The noise level is usually low. Equipment required for this position:
    • Standard office space and equipment
    • Standard PC equipment and printers
    • Telephone and/or headset
    • To be capable of, and willing to fully comply with the requirements of the Bank Secrecy Act, The Patriot Act, OFAC and all credit union policies and procedures relating to or arising from these laws and applicable government regulations.

Call Center Veterans Featured

From Forsyth Family Magazine, March 2022

Combined, Alphonse “Al” Oliveri and Stacey Sanchez have 35 years of call center experience, yet their paths and leadership styles to management couldn’t be more different.

Reality of Money

We introduced approximately 150 middle school students at The North Carolina Leadership Academy to the Reality of Money.

Headquartered in Winston-Salem, North Carolina, and founded in 1949 within the aviation industry, Piedmont Advantage Credit Union (PACU) serves member-owners, who reside, work, worship, attend school or operate a business in one of the six counties it serves in North Carolina or who are employed by one of its many employer companies. These six counties are Davie, Forsyth, Guilford, Iredell, Mecklenburg and Rockingham.

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