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Piedmont Advantage is ready to assist you any hour of the day or night.

You’ve downloaded the Advantage Access mobile app and use e-statements. You send messages using the secure messaging option in Advantage Access Online. Sometimes though, you just need to talk to a trusted advisor. We know that banking issues don't always occur during banking hours. That's why we offer two separate phone services that let you manage your accounts 24/7. A friendly Member Service Representative will gladly answer your questions and help you troubleshoot potential problems. Or you can dial up the automated PACUTel line if you want to quickly handle more routine banking matters. The bottom line is that whenever you need us, we're on call, 24/7.

24/7 Call Center

  • Call toll-free at 800.433.PACU or 800.433.7228 anytime
  • Our Member Service Representatives are available 24 hours a day, 7 days a week and are best able to assist you with problem resolution between 8 a.m. and 5 p.m., Monday through Friday

PACUTel

  • Free, automated telephone service
  • Make balance and deposit inquiries
  • Transfer funds
  • Make loan payments
  • See which checks have cleared
  • Call toll-free at 800.433.PACU or 800.433.7228, option 1

To access your accounts via PACUTel Phone Banking you will need your member number, PACUTel PIN and last four digits of your Social Security number. If you are using PACUTel for the first time or are experiencing issues getting logged in, our Member Service Representatives are available to assist you!

 

Call Anytime!

There's never any charge for using our phone banking services. Even the 24/7 Call Center and PACUTel numbers are toll-free!

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Headquartered in Winston-Salem, North Carolina, and founded in 1949 within the airline industry, Piedmont Advantage Credit Union (PACU) now serves member-owners, who reside, work or worship in one of the eight communities it serves in North Carolina or who are employed by one of its many employer companies. These eight communities are in Forsyth, Guilford, Mecklenburg, Cumberland, Duplin, Iredell, New Hanover and Rockingham counties. A nonprofit cooperative financial institution, PACU has 10 branches throughout its service region and employs a workforce of over 100.

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